Privacy policy for fenoluthra.com

We are committed to protecting your privacy and handling your personal information with the highest diligence. This policy explains what data we collect, how we use it, and your related rights.

Information we collect

We only collect data necessary to provide our real estate consultation and analysis services fairly and responsibly.

• Contact details you submit, such as name, email, and phone number, when making enquiries or booking appointments.
• Information related to your property interests or service requests to tailor our analysis and recommendations.
• Technical data, such as cookies and IP address, essential for website function and service improvement.
• Correspondence and communication records for quality assurance and client support purposes.

How we use your information

Any personal data provided is used strictly in the context of delivering and improving our consulting services.

• Facilitating your property consultation requests and responding to your enquiries.
• Preparing tailored reports and offering unbiased market analysis for your property needs.
• Enhancing site performance and ensuring a secure, user-friendly experience online.
• Meeting applicable legal and compliance obligations required by Australian law.

Legal basis for processing

We process your data following the principles of consent, legitimate interest, and statutory requirements.

Data is collected and processed only where necessary for the agreed purpose, based on your consent or required legal obligations relevant to our real estate consulting work.

Information sharing

Your personal data is managed with respect and confidentiality, never disclosed except as outlined here.

• Sharing with trusted service partners (e.g., IT or compliance providers) who are bound by strict confidentiality and data protection agreements.
• If legally required to respond to lawful requests from Australian authorities or in compliance with regulatory obligations.
• When working with you, partners, or legal advisors at your explicit direction and as necessary to fulfill requests.

Data security

We apply robust safeguards to protect your data, including secure storage and limited access. All staff are trained in privacy best practices, and technical measures help prevent unauthorised disclosure, misuse, or loss of your information in line with Australian and international standards.

Your rights

You may exercise several rights regarding your information as detailed below.

• Request access to a summary or copy of your personal data held by us.
• Request correction if the data we hold about you is inaccurate or incomplete.
• Request erasure or limit the processing of your data where applicable under law.
• Object to processing or withdraw previously granted consent at any time for future actions.

Cookies and your data

Our website uses cookies to enhance your browsing experience, track site usage, and improve functionality. You may manage these through your browser settings at any time.

Cookie policy Cookie policy

Contact us

For privacy requests or questions about how your data is handled, please use the options below to reach us.

Policy updates and changes

We periodically update this policy; material changes will be notified on our website. Please review it regularly to remain informed about your privacy rights and practices.